At Posturb, we stand behind the quality and effectiveness of our products. We understand that purchasing posture correctors online requires trust, and we aim to instill confidence by offering a clear and customer-friendly refund policy. Below, we outline the procedures, timelines, and conditions for returns, exchanges, and refunds to ensure a seamless experience.

Eligibility for Returns

To qualify for a return, your item must be unused, in its original packaging, and accompanied by proof of purchase. Products returned damaged, missing components, or showing signs of wear will not be eligible for a refund. Additionally, custom-made or personalized items are non-returnable unless defective upon arrival.

Timeframe for Returns

You have 30 days from the date of delivery to initiate a return. This window allows ample time to test the product and determine whether it meets your expectations. Requests submitted after this period will not be processed unless covered by our warranty policy.

How to Initiate a Return

To begin the return process, please email us at contact@posturb.com with your order number, a brief explanation of the reason for the return, and photos of the item if applicable. Our customer support team will respond promptly with instructions on how to proceed. Once approved, you will receive a Return Merchandise Authorization (RMA) number, which must be included with your package.

Returns should be sent to the address provided in the approval email. Shipping costs for returns are generally the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item shipped). We recommend using a trackable shipping method, as we cannot guarantee receipt of packages sent without tracking.

Processing Refunds

Upon receiving and inspecting your returned item, we will notify you of the status of your refund. If approved, the refund will be issued to the original payment method within 5–7 business days. Depending on your financial institution, it may take additional time for the credit to appear on your statement.

For orders paid via PayPal or other digital wallets, refunds will be credited back to the same account used during checkout. Cash-on-delivery payments are refunded via bank transfer or check, depending on availability and preference.

Exchanges

If you would like to exchange an item rather than receive a refund, please specify this in your initial email to contact@posturb.com . Exchanges are subject to stock availability and must adhere to the same eligibility criteria as returns. Shipping fees for exchanges are typically borne by the customer unless the exchange is necessitated by our error.

Non-Refundable Items

Certain items are exempt from our standard return policy, including gift cards, downloadable content, and promotional freebies. Furthermore, hygiene-sensitive products such as fabric-based posture correctors may only be returned if unopened and in pristine condition. Please consult our FAQ section or contact us directly for clarification on specific items.

Warranty Coverage

In addition to our return policy, many Posturb products come with a limited warranty covering manufacturing defects. The duration and scope of coverage vary by product but generally extend for 6–12 months from the purchase date. If your item malfunctions due to a defect, please reach out to us with details and photographic evidence. Approved claims will result in a replacement or repair at no cost to you.

Exceptions and Limitations

While we strive to accommodate all reasonable requests, some circumstances fall outside the purview of our refund policy. These include:

  • Normal wear and tear from regular use.
    • Damage caused by improper care, misuse, or accidents.
    • Items purchased from unauthorized retailers or resellers.

Such cases are evaluated on a case-by-case basis, and exceptions may be granted at our discretion.

Customer Satisfaction Guarantee

Your satisfaction is our priority. If you encounter any issues with your purchase or feel dissatisfied for any reason, we encourage you to reach out to us before initiating a return. Our team is committed to resolving concerns amicably and ensuring you leave happy with your experience.

By adhering to this comprehensive refund policy, Posturb aims to foster trust and transparency with our valued customers. Should you have further questions or require assistance, please do not hesitate to email us at contact@posturb.com .